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Privacy Policy

Last updated: October 01, 2023

1. What Does This Privacy Policy Cover? 

This Privacy Policy applies to information you provide to HOPEE (“we” or “us”) via https://hopee.jp/ (the “Site”) as well as contact information provided to us offline. 

At HOPEE, we are committed to protecting the privacy and confidentiality of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information provided by our users when they interact with our website, products, and services. By accessing or using our platform, you consent to the practices described in this Privacy Policy.

2. The Information We Collect and How We Use It

Offline Contact Information

You may provide us with your contact information, such as name, title, email address, company name, phone number, general location, and circumstances of collection, in a variety of ways, such as via a business card, through a lead page at a presentation, or at a conference. We may store and use that contact information to contact you or your organization for marketing, send you or our organization support information, product and service announcements, and other business communications, to service our Site and as necessary to perform services for you or your organization once you or your organization become a customer. Your contact information may be combined with contact information we collect through our Site and otherwise will be held in the same manner as contact information we collect through our Site, as further described below.

Site Information

We collect information from you as part of certain features on our Site, such as when you fill out our contact form or email request form, register for a webinar, or download a white paper. The information we collect may include your name, title, email address, company name, phone number, general location, and circumstances of collection. Third party tools employed on our Site, like Google Analytics, may collect additional information from you, such as your geographic area, age, operating system language, and inbound referral link. We may use the contact information you input to send you or your organization information, newsletters, special offerings, and other communications (such as event notifications, job postings, and content available for download), to service our Site, and as necessary to perform services for you or your organization once you or your organization becomes a customer.

We also have a feature that allows you to send us your resume if you are interested in a career at HOPEE Co., Ltd. We may use this information as part of the evaluation and hiring process and to send you future job postings.

IP Addresses

Tools employed on our Site may gather your IP address when you access the Site. We use IP addresses to analyze trends, administer, maintain, and improve the Site, and gather broad geolocation information for aggregate use. Your IP address may indicate the city from which you are accessing the Internet, but we do not use your IP address in a manner linked to other personally identifiable information.

Cookies and online tracking

A cookie is a small file placed on your computer that stores information. Overall, cookies help us provide you with a better Site. We may use cookies to verify your browser and to maintain your session, and we may also use cookies from third-party partners, such as Google, which may analyze our Site use and provide advertisers with the ability to better tailor ads to your preferences. More information on our use of Google is located below. We don’t seek to collect your personal information via these cookies, and to the extent information about your use of our site is collected via cookies, we take steps to limit such use. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. 

Google Analytics is a web analytics service provided by Google. Google Analytics may use cookies or other means to help us analyze how users use the Site. The information generated by the cookies about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity, and providing other services relating to website activity and internet usage. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 

3. Use Of Information

Offline Contact Information

We may use the contact information you provide us offline, such as your name, title, email address, company name, phone number, general location, and circumstances of collection, for the following purposes:

  • Contact you or your organization for marketing purposes, which may include sending promotional materials, updates, and offers.
  • Send you support information, product and service announcements, and other relevant business communications.
  • Service our Site and perform services for you or your organization once you or your organization become a customer.
  • Your contact information may be combined with contact information we collect through our Site and will be held and processed in the same manner as contact information collected through our Site.

Site Information

When you interact with our Site, such as by filling out our contact form or email request form, registering for a webinar, or downloading a white paper, we may collect the following information, which may include your name, title, email address, company name, phone number, general location, and circumstances of collection:

We use the contact information you provide to us on our Site for the following purposes:

  • Send you or your organization information, newsletters, special offerings, and other communications, including event notifications, job postings, and downloadable content.
  • Service our Site and perform services for you or your organization once you or your organization become a customer.
  • We may also collect additional information through third-party tools employed on our Site, such as Google Analytics. This information may include your geographic area, age, operating system language, and inbound referral link.

IP Addresses

Tools employed on our Site may gather your IP address when you access the Site.

We use IP addresses for the following purposes:

  • Analyze trends, administer, maintain, and improve the Site.
  • Gather broad geolocation information for aggregate use.
  • Your IP address may indicate the city from which you are accessing the Internet, but we do not use your IP address in a manner linked to other personally identifiable information.

Cookies and Online Tracking

Our Site may use cookies, which are small files placed on your computer, to provide you with a better browsing experience.

We use cookies for the following purposes:

  • Verify your browser and maintain your session on our Site.
  • Enable certain features and functionality on our Site.
  • Improve the performance and usability of our Site.
  • We may also use cookies from third-party partners, such as Google, to analyze our Site use and provide advertisers with the ability to better tailor ads to your preferences.
  • Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may impact your experience on our Site.

4. Information Access, Correction, and Deletion Options

At HOPEE, we understand the importance of maintaining accurate and up-to-date information. You have the right to access, correct, or delete certain aspects of the information we hold about you. If you need assistance with accessing or modifying your information, please contact our support team.

We strive to promptly address any requests to correct inaccurate information or delete your data from our records. However, please note that certain data may be retained for legitimate business purposes or as required by applicable laws and regulations.

Regarding reviews you submit, it's important to note that once a review has been approved for posting, it cannot be edited or removed. However, you may have the opportunity to submit a revision that will appear alongside your original review, allowing you to provide updated information. Please ensure the accuracy of the content you submit.

Please be aware that information copied or exported by others from HOPEE may remain visible, and we may not have control over accessing, correcting, or eliminating such information about you. Additionally, search engines may display your information in search results until their caches are refreshed.

Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When there is no longer a legitimate business need to retain your personal information, we will securely delete or anonymize it.

5. Security

At HOPEE, we prioritize the security of your personal information. We implement physical, electronic, and managerial procedures, either directly or through trusted third parties, to safeguard the information we collect through our Site. However, it's important to note that no information can be completely secure, and we cannot guarantee the security of any information transmitted over the Internet or included in this Privacy Policy.

6. Third Parties

We may engage third parties to operate, host, store, or process data for our Site, as well as provide services related to your information requests and communications. As mentioned earlier, we use Google Analytics, SalesForce, and HubSpot to capture and store contact information you provide to us. We have established agreements with these companies that include measures to protect your information and ensure its appropriate use.

We do not sell personally identifiable information collected via the Site to third-party marketers.

7. Children's Privacy

The Services provided by HOPEE are not intended for use by children under the age of 13. We do not knowingly collect personal information from individuals under the age of 13, nor do we knowingly allow any third party to collect such information. If we become aware that personal information has been collected from a person under the age of 13, we will promptly delete this information and terminate their account.

8. International Users

The Services are hosted in Vietnam and are governed by Vietnamese law. If you access and use the Services from outside Vietnam, please be aware that your information may be transferred to, stored, and processed in Vietnam, where our databases are operated. The data protection and other laws of Vietnam might not provide the same level of comprehensive protection as those in your country. By using the Services, you consent to the transfer of your information to our facilities and to the facilities of the third parties with whom we share it, as described in our Privacy Policy.

9. Exceptions

In addition to the previously described uses in this Privacy Policy, we may use and disclose information, including personally identifiable information, submitted by you or collected through the Site for the following purposes:

  • Correct technical problems and malfunctions, ensure the proper functioning of our Site and process your information.
  • Protect the security and integrity of the Site.
  • Safeguard our rights, property, as well as the rights and property of others.
  • Respond to claims that your information violates the rights or interests of third parties.
  • Comply with applicable laws and regulations.
  • Respond to the judicial process.
  • Provide information to law enforcement agencies for matters related to public safety, as permitted by law.

You understand and agree that technical processing of your information may be necessary:

  • To send and receive messages related to your use of the Site.
  • To conform to the technical requirements of connecting networks.
  • To adhere to the limitations of our Site.
  • To comply with other similar technical requirements.

10. Updates

As part of our commitment to transparency, we may periodically update this Privacy Policy. These updates may reflect changes in our use of your information due to new web features or to inform you about new controls and features we provide. We will not apply changes to this policy retroactively to information we have previously collected unless it offers you greater protection or choice.

Contact Information

All inquiries regarding this Privacy Policy, your rights under it, or use, removal, or updating of your information should be directed to business@43.206.238.175.

This Privacy Policy was created in an effort to ensure information security in our process of providing software development services and products to the Client. 

The Privacy Policy is guided by the following statements:

  • We will, by every means, make our best effort to ensure the privacy, integrity, and availability of our information asset while constantly adapting to the ever-changing standard of technology and the potentially rising threats
  • We constantly enhance and maintain information security awareness for all employees by disseminating this policy to the entire workforce and conducting regular information security training
  • We set goals for the management system and objectives for information security, while conducting regular audits and maintaining continuous improvement of those objectives.
  • We will delegate authority and responsibility to an ISMS administrator who will be in charge of implementing, maintaining, and improving the management system.